Sports app is not showing map of route

KW11 Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
When I sync runner 2 watch to sports app everything appears fine.
However the map of the route I have just taken Is not displayed.
I have checked older runs that used to display the map and they also will not display.
I just get the symbol that indicates the app is trying to load the map but it never does .

Thanks for any help you can offer


  • tfarabaugh
    tfarabaugh Posts: 16,941
    All I can think to do is try reinstalling the app, but it may be a permissions issue with Google maps or something else. You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.