French vs English

wdw Registered Users Posts: 7
Master Explorer
I am in Vancouyver, Canada. I just updated my maps but the update page refers to my maps only in French. I tried to contact TomTom but got a message saying that I was on the UK site and that I should be on the Canadian site. But when I clicked on the link to go to the Canadian site it is in French. Most poeople in Canada don't actually speak French, especially here on the west coast. There was no option to change the language.


  • DougLap
    DougLap Posts: 9,851
    edited April 2019
    Hi @wdw

    Does this help

    The French one has fr_ca in the middle instead of the en_ca

    Canada customer support number below.

    Canada (en)
    +1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Canada (fr)
    +1 888 301 0690
    lundi-vendredi: 06h00-11h30 EDT

    The French stop before lunch. =)=)

  • wdw
    wdw Registered Users Posts: 7
    Master Explorer
    Sure, thanks. It helps in that you have provided a phone number that I could not find anywhere. I'll follow up with them on Monday. Most of the site is in English but my active map's title is in French although it doesn't seem to affect the operation of my device that is still in English. When I searched for help it went all French.
    So, thanks for the help and, as I said, I'll call them on Monday.