TomTom Carminat - "Can't use the map on this Device"
simon_ashley051076
Posts: 2 [Apprentice Traveler]
Hi, Hope someone can help.
Recently did the GPS update and now my SD card will not work. States that I "cannot use this map on this device - Switching to Europe" it then does nothing, freezes,
Deleted the Loopdir but this didnt work either. Stupidly didn't back it up before the GPS update.
Any ideas on how I can fix this?
Thanks
Recently did the GPS update and now my SD card will not work. States that I "cannot use this map on this device - Switching to Europe" it then does nothing, freezes,
Deleted the Loopdir but this didnt work either. Stupidly didn't back it up before the GPS update.
Any ideas on how I can fix this?
Thanks
0
Best Answers
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VikramK
Posts: 11,155 
Moderator
Hi @simon_ashley051076
Welcome to the community!
Loopdir file I don't think was related to this issue.
Could you first try to remove the existing map first and download a fresh version which I have added to your account.
IF this does not help then perhaps a restore will be required.
Regards
Vikram6
Answers
Welcome to the community!
Loopdir file I don't think was related to this issue.
Could you first try to remove the existing map first and download a fresh version which I have added to your account.
IF this does not help then perhaps a restore will be required.
Regards
Vikram
Thanks very much.
I hope you don't mind me using the post to ask you for a help with similar problem - after today's map update I see same message 'You cannot use this map on this device'. Would you be able to assist? Thanks in advance.
Map has been added. Just remove the existing one first and then download a fresh copy using TomTom HOME.
Regards
Vikram
I have the same problem. I bought my Renault Megane 2 years ago and got built-in navigation system inside. Yesterday I updated it for the first time and now I am not able to use it since when I push my card inside I get a message: You can not use this map on your device! There is a following text onto my card: Renault TOMTOM EUROPE 2013 25920 0781 R.
Please help me how to solve this issue.
Thanks in advance.
Danijel Čojić
The map has been reactivated on your account.
Just remove the existing map first and then download a fresh version offered in TomTom HOME.
Regards
Vikram
Thank you very much. That works now. What a quick and nice service.
Have a great weekend.
Danijel Čojić
I seem to be getting this error with my Clio's built in TomTom. Would it be possible to get my map reactivated? (UK and Ireland)
Thanks,
Scott
Done! Just follow the same steps as advised above.
Regards
Vikram
I need help as well @VikramK, same problem. Please help. Thank you.
Mine is a Renault Scenic. Thank you.
Welcome to the community!
UK and ROI map has been reactivated for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.
Regards
Vikram
Thank you so much @VikramK... I will try it when I get home from work and let you know... Thanks again...
Hello @VikramK Thank you so much. It's working now. I really appreciate your help.
Thanks again. Have a good day.
Canlum
Superuser
It will be Monday before @VikramK or @lampard can sort this for you.
Doug
The map has been reactivated for your device. Just remove the existing map first and download a fresh version offered in TomTom HOME.
Regards
Vikram
As I understand from previous posts first I need to remove the current map, and I am not sure how to do that. Can you please elaborate.
Best regards.
i am getting the following error message when I insert the SD card: Problem with the map, You cannot use this map on this device: United_Kingdom and Republic of Ireland 102448. From previous posts it sounds like the map needs to be re-activated. Can you help? Thanks.
Welcome to the community! Just follow the same steps I advised in my comment above....
@milorad
Sorry, I missed your above post above. Just in case the issue is still not resolved, a map has been reactivated for your TomTom as well.
Regards
Vikram