TomTom Carminat - "Can't use the map on this Device"

simon_ashley051076

Hi, Hope someone can help.

Recently did the GPS update and now my SD card will not work. States that I "cannot use this map on this device - Switching to Europe" it then does nothing, freezes,

Deleted the Loopdir but this didnt work either. Stupidly didn't back it up before the GPS update.
Any ideas on how I can fix this?
Thanks

VikramK

Hi @simon_ashley051076

Welcome to the community!

Loopdir file I don't think was related to this issue.

Could you first try to remove the existing map first and download a fresh version which I have added to your account.

IF this does not help then perhaps a restore will be required.

Regards
Vikram

VikramK

Hi @Gerard_N

Map has been added. Just remove the existing one first and then download a fresh copy using TomTom HOME.

Regards
Vikram

VikramK

Hi @Canlum

Welcome to the community!

UK and ROI map has been reactivated for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

Carminat

@VikramK

VikramK

Hi @simon_ashley051076

Welcome to the community!

Loopdir file I don't think was related to this issue.

Could you first try to remove the existing map first and download a fresh version which I have added to your account.

IF this does not help then perhaps a restore will be required.

Regards
Vikram

simon_ashley051076

Worked a treat @VikramK

Thanks very much.

Gerard_N

Hi @VikramK

I hope you don't mind me using the post to ask you for a help with similar problem - after today's map update I see same message 'You cannot use this map on this device'. Would you be able to assist? Thanks in advance.

VikramK

Hi @Gerard_N

Map has been added. Just remove the existing one first and then download a fresh copy using TomTom HOME.

Regards
Vikram

Gerard_N

Hi @VikramK - what a service! Thank you.

cojicdanijel

Hello to everybody,
I have the same problem. I bought my Renault Megane 2 years ago and got built-in navigation system inside. Yesterday I updated it for the first time and now I am not able to use it since when I push my card inside I get a message: You can not use this map on your device! There is a following text onto my card: Renault TOMTOM EUROPE 2013 25920 0781 R.
Please help me how to solve this issue.

Thanks in advance.
Danijel Čojić

VikramK

Hi @cojicdanijel

The map has been reactivated on your account.

Just remove the existing map first and then download a fresh version offered in TomTom HOME.

Regards
Vikram

cojicdanijel

Hi @VikramK

Thank you very much. That works now. What a quick and nice service.

Have a great weekend.
Danijel Čojić

ScoMac

Hi,

I seem to be getting this error with my Clio's built in TomTom. Would it be possible to get my map reactivated? (UK and Ireland)

Thanks,
Scott

VikramK

@ScoMac

Done! Just follow the same steps as advised above.

Regards
Vikram

ScoMac

That fixed it! Thanks @VikramK .

Canlum

ScoMac wrote: »

Hi,

I seem to be getting this error with my Clio's built in TomTom. Would it be possible to get my map reactivated? (UK and Ireland)

Thanks,
Scott

I need help as well @VikramK, same problem. Please help. Thank you.

Canlum

Canlum wrote: »

ScoMac wrote: »

Hi,

I seem to be getting this error with my Clio's built in TomTom. Would it be possible to get my map reactivated? (UK and Ireland)

Thanks,
Scott

I need help as well @VikramK, same problem. Please help. Thank you.

Mine is a Renault Scenic. Thank you.

VikramK

Hi @Canlum

Welcome to the community!

UK and ROI map has been reactivated for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

Canlum

VikramK wrote: »

Hi @Canlum

Welcome to the community!

UK and ROI map has been reactivated for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

Thank you so much @VikramK... I will try it when I get home from work and let you know... Thanks again...

Canlum

Canlum wrote: »

VikramK wrote: »

Hi @Canlum

Welcome to the community!

UK and ROI map has been reactivated for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

Thank you so much @VikramK... I will try it when I get home from work and let you know... Thanks again...

Hello @VikramK Thank you so much. It's working now. I really appreciate your help.

Thanks again. Have a good day.

Canlum

Claudiu01

I have the same issue for europe map. Please help !

DougLap

Hi @Claudiu01

It will be Monday before @VikramK or @lampard can sort this for you.

Doug

Claudiu01

Ok, no problem. I'll wait. Thank you!

VikramK

Hi @Claudiu01

The map has been reactivated for your device. Just remove the existing map first and download a fresh version offered in TomTom HOME.

Regards
Vikram

Claudiu01

It's working. Thanks a lot!!

milorad

@VikramK I have a similar problem. When the card is inserted in the car I get the message: "Problem with the map, You cannot use this map on this device: Europe-825"

As I understand from previous posts first I need to remove the current map, and I am not sure how to do that. Can you please elaborate.

Best regards.

Martyn123

Hi
i am getting the following error message when I insert the SD card: Problem with the map, You cannot use this map on this device: United_Kingdom and Republic of Ireland 102448. From previous posts it sounds like the map needs to be re-activated. Can you help? Thanks.

VikramK

@Martyn123
Welcome to the community! Just follow the same steps I advised in my comment above....

@milorad
Sorry, I missed your above post above. Just in case the issue is still not resolved, a map has been reactivated for your TomTom as well.

Regards
Vikram