TomTom Carminat - "Can't use the map on this Device"

simon_ashley051076
Registered Users Posts: 2 
Apprentice Traveler

Apprentice Traveler
Hi, Hope someone can help.
Recently did the GPS update and now my SD card will not work. States that I "cannot use this map on this device - Switching to Europe" it then does nothing, freezes,
Deleted the Loopdir but this didnt work either. Stupidly didn't back it up before the GPS update.
Any ideas on how I can fix this?
Thanks
Recently did the GPS update and now my SD card will not work. States that I "cannot use this map on this device - Switching to Europe" it then does nothing, freezes,
Deleted the Loopdir but this didnt work either. Stupidly didn't back it up before the GPS update.
Any ideas on how I can fix this?
Thanks
0
Best Answers
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Hi @simon_ashley051076
Welcome to the community!
Loopdir file I don't think was related to this issue.
Could you first try to remove the existing map first and download a fresh version which I have added to your account.
IF this does not help then perhaps a restore will be required.
Regards
Vikram6
Answers
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Hi @simon_ashley051076
Welcome to the community!
Loopdir file I don't think was related to this issue.
Could you first try to remove the existing map first and download a fresh version which I have added to your account.
IF this does not help then perhaps a restore will be required.
Regards
Vikram6 -
1
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Hello to everybody,
I have the same problem. I bought my Renault Megane 2 years ago and got built-in navigation system inside. Yesterday I updated it for the first time and now I am not able to use it since when I push my card inside I get a message: You can not use this map on your device! There is a following text onto my card: Renault TOMTOM EUROPE 2013 25920 0781 R.
Please help me how to solve this issue.
Thanks in advance.
Danijel Čojić
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Hi @cojicdanijel
The map has been reactivated on your account.
Just remove the existing map first and then download a fresh version offered in TomTom HOME.
Regards
Vikram0 -
Hi @VikramK
Thank you very much. That works now. What a quick and nice service.
Have a great weekend.
Danijel Čojić
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Hi,
I seem to be getting this error with my Clio's built in TomTom. Would it be possible to get my map reactivated? (UK and Ireland)
Thanks,
Scott0 -
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Hi @Canlum
Welcome to the community!
UK and ROI map has been reactivated for your device. Just remove the existing map first and then download a fresh version using TomTom HOME.
Regards
Vikram
Thank you so much @VikramK... I will try it when I get home from work and let you know... Thanks again...1 -
Hello @VikramK Thank you so much. It's working now. I really appreciate your help.
Thanks again. Have a good day.
Canlum0 -
I have the same issue for europe map. Please help !0
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0
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Ok, no problem. I'll wait. Thank you!0
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Hi @Claudiu01
The map has been reactivated for your device. Just remove the existing map first and download a fresh version offered in TomTom HOME.
Regards
Vikram0 -
It's working. Thanks a lot!!1
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@VikramK I have a similar problem. When the card is inserted in the car I get the message: "Problem with the map, You cannot use this map on this device: Europe-825"
As I understand from previous posts first I need to remove the current map, and I am not sure how to do that. Can you please elaborate.
Best regards.0 -
Hi
i am getting the following error message when I insert the SD card: Problem with the map, You cannot use this map on this device: United_Kingdom and Republic of Ireland 102448. From previous posts it sounds like the map needs to be re-activated. Can you help? Thanks.0 -
@Martyn123
Welcome to the community! Just follow the same steps I advised in my comment above....
@milorad
Sorry, I missed your above post above. Just in case the issue is still not resolved, a map has been reactivated for your TomTom as well.
Regards
Vikram0
This discussion has been closed.