TomTom 5000 not showing lifetime map updates — TomTom Community

TomTom 5000 not showing lifetime map updates

nagowinagowi Posts: 1 [Apprentice Seeker]
edited April 2019 in Map installation
Hello,
My TomTom 5000 is not showing the lifetime map updates in MyDrive Connect.
I think it may be as it has not been updated for over three years the "lifetime" part has automatically expired - it currently shows an expired single map download but nothing relating to lifetime. As this model should have map updates is it possible to have them reactivated so I can put a recent map on there - the current one is from April 2014?
The serial number is: QRxxxKxxxx41
Many thanks.

Mod edit: Please don't post private or personal information on a public forum.Thanks!

Comments

  • DougLapDougLap Posts: 7,758
    Superuser
    edited April 2019
    Hi @nagowi

    Contact Customer support and get them to sort out your Account.

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    If you have the European Map the latest version will not now fit on you internal memory. Get a Micro SD Class 10 memory card, Sandisk, Samsung or similar major make, from a reliable source to avoid possible fakes. 16Gb or Max 32GB recommended as the file is nearly 9gb.

    Doug
  • VikramKVikramK Posts: 11,637 Moderator
    Hi @nagowi

    I am sorry for the incorrect information provided to you by the customer service.

    I have sent them a heads up to get the services fixed for your GO 5000.

    Very soon you should receive a reply with the correct solution.

    Regards
    Vikram :)
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