TomTom 5000 not showing lifetime map updates

nagowi Registered Users Posts: 1
Apprentice Seeker
My TomTom 5000 is not showing the lifetime map updates in MyDrive Connect.
I think it may be as it has not been updated for over three years the "lifetime" part has automatically expired - it currently shows an expired single map download but nothing relating to lifetime. As this model should have map updates is it possible to have them reactivated so I can put a recent map on there - the current one is from April 2014?
The serial number is: QRxxxKxxxx41
Many thanks.

Mod edit: Please don't post private or personal information on a public forum.Thanks!


  • DougLap
    DougLap Posts: 9,847
    edited April 2019
    Hi @nagowi

    Contact Customer support and get them to sort out your Account.

    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    If you have the European Map the latest version will not now fit on you internal memory. Get a Micro SD Class 10 memory card, Sandisk, Samsung or similar major make, from a reliable source to avoid possible fakes. 16Gb or Max 32GB recommended as the file is nearly 9gb.

  • VikramK
    VikramK Administrators Posts: 13,781
    Hi @nagowi

    I am sorry for the incorrect information provided to you by the customer service.

    I have sent them a heads up to get the services fixed for your GO 5000.

    Very soon you should receive a reply with the correct solution.

    Vikram :)