TomTom 5000 not showing lifetime map updates
nagowi
Posts: 1 [Apprentice Seeker]
Hello,
My TomTom 5000 is not showing the lifetime map updates in MyDrive Connect.
I think it may be as it has not been updated for over three years the "lifetime" part has automatically expired - it currently shows an expired single map download but nothing relating to lifetime. As this model should have map updates is it possible to have them reactivated so I can put a recent map on there - the current one is from April 2014?
The serial number is: QRxxxKxxxx41
Many thanks.
Mod edit: Please don't post private or personal information on a public forum.Thanks!
My TomTom 5000 is not showing the lifetime map updates in MyDrive Connect.
I think it may be as it has not been updated for over three years the "lifetime" part has automatically expired - it currently shows an expired single map download but nothing relating to lifetime. As this model should have map updates is it possible to have them reactivated so I can put a recent map on there - the current one is from April 2014?
The serial number is: QRxxxKxxxx41
Many thanks.
Mod edit: Please don't post private or personal information on a public forum.Thanks!
0
Comments
Superuser
Contact Customer support and get them to sort out your Account.
United Kingdom
02079 490 132
Monday - Friday: 9:00 a.m. to 5:30 p.m.
If you have the European Map the latest version will not now fit on you internal memory. Get a Micro SD Class 10 memory card, Sandisk, Samsung or similar major make, from a reliable source to avoid possible fakes. 16Gb or Max 32GB recommended as the file is nearly 9gb.
Doug
I am sorry for the incorrect information provided to you by the customer service.
I have sent them a heads up to get the services fixed for your GO 5000.
Very soon you should receive a reply with the correct solution.
Regards
Vikram