Run wont upload — TomTom Community

Run wont upload

kwmartynkwmartyn Posts: 1 [Apprentice Seeker]
edited October 2020 in Runner & Multi-Sport
Hi, my watch gets used several times a week and its always been fine, just recently 2 runs have failed to upload...both particularly long marathon runs. Plugging my iPhone in to my PC, ive found a corresponding ttbin file for the missing run which I think means its uploaded somewhere, but I cant get this to show anywhere, please help!

Answers

  • tfarabaughtfarabaugh Posts: 16,691
    Superusers
    If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
  • BoucekkineBoucekkine Posts: 2 [New Seeker]
    what is Sports connect?

    I am having this issue but I have no idea what sports connect is.

    The website that I can view my runs on is called mysports.tomtom.com/app/latest/

    I am trying to find sports connect but it takes me here http://download.tomtom.com/open/manuals/Runner_Multi-Sport/html/en-us/TomTomMySportsConnect.htm

    Please help.

    This issue is really doing my head in
  • tfarabaughtfarabaugh Posts: 16,691
    Superusers
    Boucekkine wrote: »
    what is Sports connect?

    I am having this issue but I have no idea what sports connect is.

    The website that I can view my runs on is called mysports.tomtom.com/app/latest/

    I am trying to find sports connect but it takes me here http://download.tomtom.com/open/manuals/Runner_Multi-Sport/html/en-us/TomTomMySportsConnect.htm

    Please help.

    This issue is really doing my head in

    Sports Connect is the computer software that you use to upload activities. You would have had to have it to register the watch in the first place.

    https://help.tomtom.com/hc/en-gb/articles/360013957779

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