Waiting for a valid GPS signal — TomTom Community

Waiting for a valid GPS signal


My sat nav says "Waiting for a valid GPS signal", I have updated the software and maps and the sat nav is fully charged. I have also taken the device outside for a few minutes.

Please can you advise me what to do next.

Thanks, Helen

Best Answers


  • helen2k3333helen2k3333 Posts: 3 [New Seeker]

    It didn't work, the GPS went on for 5 minutes, but then stopped again and hasn't picked it up in the last 2 hours of trying to deliver.

    Any other ideas?

    Thanks, Helen
  • John14_John14_ Posts: 1 [New Seeker]
    I have the same problem. It has been waiting for a valid GPS signal for a week now. I tried reset and manually resetting the clock but still waiting for a valid GPS signal. My model is a Go Live 825
  • MironMiron Posts: 1 [New Seeker]
    edited November 2019
  • BlaahBlaah Posts: 4 [Apprentice Traveler]
    My satnav worked on the fix - only if the car moved the gps was lost. Fix now not available any more. Can a new fix be put up?
  • JaydorJaydor Posts: 4 [Apprentice Seeker]
    I have a GO 610 and I have tried everything listed including the safe mode option for this very annoying problem of finding the satellites.
    Does anyone know if this could be a hardware problem?.
  • YamFazManYamFazMan Posts: 19,475
    edited January 2020

    What do you mean by 'Safe mode option'
    Is the battery fully charged on the GO 610

  • JaydorJaydor Posts: 4 [Apprentice Seeker]
    Safe Mode is when you hold down the Start button until the white text appears and then you press the button three times in quick succession wait util the waiting logo appears going round and round and then and only then plug it in to your computer with Tom Tom My drive and then it will put your unit back to all your original factory setting with the installed maps etc.
    I hope that fully explains how to put your unit in safe Mode?
    to answer your question yes battery is fully charged and constantly plugged into a power supply and is currently on my metal shed roof still trying for a signal.
  • JaydorJaydor Posts: 4 [Apprentice Seeker]
    Sorry I should have called it Recovery Mode but the sequence is the same.
  • YamFazManYamFazMan Posts: 19,475
    edited January 2020

    The Recovery Mode process usually rolls the NavCore App BACK to the previous to last version
    Check you are running the latest NavCore App....
    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Application Version v18.203

    What's new in the latest software for my navigation device?
    See... https://uk.support.tomtom.com/app/release_notes/type/navkit

  • YamFazManYamFazMan Posts: 19,475
    edited February 2020
    Jaydor wrote: »
    Thanks for the input l wasn't aware the recovery mode just took it back to the previous settings
    Having checked the version as you suggested l am running 17.30018.311.
    When l connect to my drive keeps saying up to date.
    Any thoughts.
    Have you tried Clearing the MyDrive Connect Cache for the GO 610 ???
    The MDC Cache is deleted Manually, the cache does not Auto delete... At 9.13GB for the Full Europe Map... Each download soon mounts up

    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings

    Also if you don't clear the MyDrive Cache ??? You will only re-install any corrupt Map or data in the Cache again, instead if a Freshly Downloaded data or Installed Map


    Option... (2)
    I delete the "HOME3" and the "MyDrive Connect" folders in MyDrive Connect Program...

    Using the latest MyDrive Connect on the NAV4 Devices like your Tomtom device you can Stop the Download to MyDrive Connect you can't Stop or Clear an Update Queue

    But you can Delete the Home3 and the MyDrive Connect folders in the MyDrive Connect Program and force a reload of the Cache Data

    If you have installed MyDrive Connect to the default location using Windows 10
    It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
    Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml

    A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect

    (1)... Disconnecting the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
    (2)... Opening ‘Run’ on the PC (click on the windows symbol bottom left – type ‘run’ in the search box – open ‘run’.
    (3)... Type into the ‘run’ box %localappdata%/TomTom
    (4)… Press Enter
    (5)... A new window opens
    (6)... Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    (7)…Close all windows
    (8)... Turn on the SatNav and reconnect it to the PC
    (9)... Open/Run ‘My Drive Connect... You will have to login as if MyDrive Connect was a fresh install... And hopefully all should be well

    Option... (3) Delete & Reinstall MyDrive Connect
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it really does help)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Download and install myDrive Connect
    Here... https://www.tomtom.com/en_gb/mydrive-connect/
    DO NOT have your Tomtom device connected to your PC while installing MyDrive Connect
    Connect & Turn on your device... Login to MyDrive Connect
    Note... If there is more than one Update, I find it's best to do the updates one at a time

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