device seem stuck! — TomTom Community

device seem stuck!

nigelsumnigelsum Posts: 1 [New Seeker]
Hi Guys dont know if anyone can help me but I have a a start 20 that the device it self is stuck saying that it is looking for a valid gps signal weather inside outside or in the car. When I try to connect to the computer it will go through the update etc then gets stuck on checking. the screen on the device says connection to your computer but does not say connected. Any ideas howe to solve this problem??

Answers

  • VikramKVikramK Posts: 10,906 Moderator
    Hi @nigelsum

    Welcome to the community!

    I see that the latest firmware version 12.075 is not installed on your Start 20 device.

    I have asked our 2nd Line team to push the firmware to get installed.

    So just connect your device to MyDrive Connect and check for updates.

    Once the latest application is installed take the device outside under the clear sky and do a soft reset and wait for it to regain GSP signal.

    Regards
    Vikram
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