Updated Maps - Western Europe 1GB update cannot use this map on this device.

helen2k3333

Hi,

I've recently updated my Tom Tom One XL, but now my nat sav says "Problem with map - You cannot use this map on this device: Western_Europe_1GB.

Please can you look into this so that I can access my nat sav.

Thanks, Helen

VikramK

Hi @helen2k3333

Welcome to the community!

I have activated a fresh map on your account. Just remove the existing map first using TomTom HOME and then download a fresh version which gets offered for download.

Regards
Vikram

AjejeBrazo80

Hi,
I have the same problem.. Would you be so kind to to look into this for me too?

VikramK

@AjejeBrazo80

Done for you!

Just follow the same steps as above!

Regards
Vikram

AjejeBrazo80

Thank you, but I don't have enough space in the device. I tried to erase the unnecessary files but still I would need about 130 Mb more.
Actually I need only map of Italy and Switzerland and if possible (but expendable) France. I don't know if you can put only them.

Update: I managed to make room
Now i'm installing the map. Thank you.