The App refuses to scan the QR code...

AutoZen

Hi all,
just got me a new TomTOm GO 620 device. Connecting with my Sony Xperia failed, because the MyDrive App does not recognise the QR code. What can I do?

DougLap

Hi @AutoZen

Here is the manual. Have a look at page 15 and see if that helps you connect your phone.

http://download.tomtom.com/open/manuals/gox20x/refman/TomTom-GO-EU-RG-en-gb.pdf

Doug

DougLap

Hi @AutoZen

Here is the manual. Have a look at page 15 and see if that helps you connect your phone.

http://download.tomtom.com/open/manuals/gox20x/refman/TomTom-GO-EU-RG-en-gb.pdf

Doug

AutoZen

Hi DougLap,
thanks for your quick answer!
Currently i am updating my GO, it's now on 14%. After that I will first connect through bluetooth, to have at least the basic functions. When that will be up and running, I will retry scanning the code.
Get back to you later!

DougLap

Hi

https://discussions.tomtom.com/en/discussion/1034286/get-data-hands-free-calls-and-smartphone-messages-using-your-android-phone-and-mydrive-app

Does this help. I don't think the code is essential as you can download the MyDrive App from your App Store. .

Doug

AutoZen

Will have to try this one tomorrow, updating is now at 19%...
I'm glad anyway that I "found" this forum.

DougLap

Hi @AutoZen

I imagine if you are just getting going that you may have selected all the updates to be done.

Leave things going on this occasion but in future when you have more than one update to do then do them one at a time and if one is a Software update do that first.

When you have finished each update with the unit on and working hold the ON/OFF button down for about 20 seconds until you hear the drumroll sound then release the button and it will boot up again. This just tidies things up.

Doug

RichardA1

Had the same problem; my phone just couldn't get a sharp reading of the QR code. I made a picture of it, sent it by mail to my computer and on that screen my phone (and thus my drive) could read the code. You really need it if you want to use traffic services....

Personal_Jesus

I have the same problem, unable to get a clear focus on the qr code, Tried reading the manual for help with no joy. I will have to see if my sons have more joy than me .