No GPS signal on Go 740 Live after recent update

easyyards
easyyards Registered Users Posts: 2
New Seeker
Hey guys
I updated my device just over a week ago after an email from TT telling me to ignore any message that my device wouldn't update and continue. Since then my device will not receive a valid GPS signal. I've left it on all day and tried multiple resets, with no joy. When I do a reset, the device switches back on and displays a black screen with writing that details all of the sat navs information. I have left it on this screen for hours, but nothing happens, so I switch it on and I am back to square one.
Please help, desperately need my sat nav on a daily basis..

Answers

  • VikramK
    VikramK Administrators Posts: 13,740
    Moderator
    Hi @easyyards

    Did you check the serial number of your device on this website: https://www.tomtom.com/en_gb/updates/

    IF there is no GPS signal at all then see this FAQ:

    https://uk.support.tomtom.com/app/answers/detail/a_id/16092

    Regards
    Vikram :)
  • easyyards
    easyyards Registered Users Posts: 2
    New Seeker
    Thanks VikramK
    I have already updated my device and performed multiple resets without success.
    I updated it after the April 6th deadline for the WNRO. Would this have caused an issue?
    An email from TT, instructed me to continue the update, even if I received a warning saying that the device could not be updated.

    Thanks in advance for any help.

    Easyyards