I am unable to login to MyDriveConnect - I am going round in circles, the software won't accept my password, no matter how many times I get it reset. I have tried to create a new account but it says my email is already in use. If I can't login I can't get my device updated and a new GPS system uploaded. My device is now USELESS - and I can't get customer support at all. I have never known such poor support!