No continuous connection possible on Microsoft SurfaceBook laptop
After reading tens of dozens of posts about this recurrent issue, I'm turning towards tomtom itself for a solution.
Problem: I cannot get my tomtom Rider 410 to connect to my laptop. Well, I can, but after some 10 to 15 seconds, MyDrive Connect says "disconnected", whereas the Rider410 itself keeps displaying the "connected to computer" screen.
I have a Rider 410. I bought it new, it's registered.
I use the original tomtom USB cable to charge and update.
I have my Windows 10 laptop (Microsoft SurfaceBook) set up so USB Selective Suspend is disabled (through registry edit).
I have my SurfaceBook connected to a powered SurfaceDock.
I have uninstalled and reinstalled the Network Adapter software several times (and rebooted the Rider410 and the laptop more than once).
(1) When connecting to a built-in USB port; the Rider410 gets power but does NOT connect.
(2) When connecting to a USB port in the powered SurfaceDock, the Rider410 connects ... and disconnects (from the side of MyDrive Connect anyway) after a 10 to 15 seconds.
What can I do? I'm desperate. I'm even willing to ditch the tomtom for a newer model, but I'm afraid it'll be the same, since the problem only occurs with this tomtom device (no other USB connected device EVER has problems occuring).