Purchased Maps of UK & Republic of Ireland

Packerjohn1

I live in Canada. Just paid for & downloaded the map of UK & Republic of Ireland. However, I cannot find the maps anywhere on my GPS nor my computer. The GPS says that I have both the maps of North America & UK & Republic of Ireland but where are they? Will they appear, like magic, when I land in the UK? This is so frustrating. Please help as my wife & I leave for UK in 3 days.

DougLap

Hi @Packerjohn1

If your unit uses MyDrive Connect Software then it should appear there under My Content. You would then attach your unit as you do for an update and select and install the map.

has your unit got enough space on it to accept the map. If not you will need a Micro SD class 10 card., 8gb up to max 32gb.

So go into MyDrive Connect software with the unit connects and check how much free space you have in the memory. You should try and ensure you have a minimum of 400mb of free space as this is used for operational purposes. The smaller this space is the more e problems can arise.

If when you look in MyDrive Connect the map is not there then contact Customer Support to sort that out

Tomtom 's Contact Numbers are here..

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

Packerjohn1

By the way, the amount of memory of my GPS has not changed after the download so I am guessing that it is not in the GPS. Please help!

DougLap

Hi @Packerjohn1

If your unit uses MyDrive Connect Software then it should appear there under My Content. You would then attach your unit as you do for an update and select and install the map.

has your unit got enough space on it to accept the map. If not you will need a Micro SD class 10 card., 8gb up to max 32gb.

So go into MyDrive Connect software with the unit connects and check how much free space you have in the memory. You should try and ensure you have a minimum of 400mb of free space as this is used for operational purposes. The smaller this space is the more e problems can arise.

If when you look in MyDrive Connect the map is not there then contact Customer Support to sort that out

Tomtom 's Contact Numbers are here..

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

dhn

@Packerjohn1

I'd STRONGLY agree with @DougLap that you get a 16 gb microsdhc card for your device (SanDisk is a good choice). Then connect the device to MyDriveConnbect and go to the 'Content' tab. Your purchased map should be listed with a button to 'install'.

Packerjohn1

Thanks to both of you guys. I have a 32 GB micro card installed. I have connected to "MyDrive & it says that the maps have been installed. It used only 452 mb. However, please advise how I can find the maps on my GPS. Do I have to fly over to the UK to see it. Maybe, the maps will not work here in Canada. Gee, this is confusing. We will be in the UK for 2 months with 4 car rentals. Sure wish I could sleep without this worry. Thanks for any help from anyone on this mess!

DougLap

Hi @Packerjohn1

Tap Menu
Tap Settings
Tap Maps
Tap Change Map
Select UK map

You can now create and save routes and favourites for future use.

By the way Traffic will not work in UK as Traffic is restricted to the Area within which the unit is purchased. Ie if I came to Canada Traffic would not work for me.

Doug