GO 6250 GPRS disconnected, why?

OlahHenrik1981

New unopened device.
No GPRS connection. Only online traffic information and radar information are available if WIFI connection is active.
I'm very expensive to make it work.
What is a SIM card? Or is it just a lie from tomtom?

YamFazMan

Hi
@OlahHenrik1981

Are you at home ???
Your Wi-fi will take priority for the connection to Tomtom Services & Live Traffic

If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
Your Data Connection will show... Data Connection 'Wi-fi'
________________________

You can
(1)… Forget the Wi-fi on the device....
You can't actually turnoff the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting

Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
Tap Modify --> Forget
Follow on-screen instructions to finish

Log back into the Wi-fi after setting seeing your GPRS (SIM) Connection
______________________

(2)... Move out of Range of your Wi--Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic

ATB YFM

OlahHenrik1981

You didn't understand the problem.
If you are not connected to the Internet via WiFi or bluetooth, there is no online information !!
The device itself is not connected by its own built-in sim.

YamFazMan

Hi
@OlahHenrik1981

Are you at home ??? with you device plugged into a USB socket & is MyDrive Connect running in the Background
USB Will take priority over GPRS (SIM) Connection

ARB YFM

OlahHenrik1981

You still don't understand.
All connections are off.
There is no usb connection.
No bluetooth connection.
No wifi connection.
It is not connected to its own built-in sim of the fish.

GPRS STATUS: DISCONNECTED

There is no online live information.
Thanks for your try!

DougLap

Hi @OlahHenrik1981

If when you are away from home and have a route planned then if the Inbuilt Sim is Not Connecting to the TT servers and providing traffic data then contact Customer Support, details below.. They can check the settings for your account and unit at their end and make any necessary changes o resolve the issue. .

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

YamFazMan

OlahHenrik1981 wrote: »

You still don't understand.
All connections are off.
There is no USB connection.
No Bluetooth connection.
No wi-fi connection.
It is not connected to its own built-in SIM of the fish.
GPRS STATUS: DISCONNECTED
There is no on-line live information.
Thanks for your try!

Tomtom GO 6250 Professional User Guide
http://download.tomtom.com/open/manuals/GO_Professional/manual.htm

Have you set-up a tomtom Account for the device
Getting started with your sat nav
https://www.tomtom.com/getstarted
Are you logged in on MyDrive on the device

ATB YFM

Bugi

Problem solved? Because I have the same

OlahHenrik1981

Bugi wrote: »

Problem solved? Because I have the same

NO!!!!!

Bugi

Did you call support?

DougLap

Hi @Bugi

I would contact Customer Support and get them to check everything from their end.

Polska (Poland)
+48 22 30 62 335
Poniedzialek-Piatek: 9.00- 17.00

Doug

OlahHenrik1981

Bugi wrote: »

Did you call support?

No hungary support and call center. Fantastic tomtom.....

LAURE123

Hi all

@Bugi and @OlahHenrik1981

The built-in SIM cards of our devices use the 2G network.
Look at this topic, maybe it could help you, the possible actions remain the same for a professional GO6250 Wifi device.
https://discussions.tomtom.com/fr/discussion/1117135/tomtom-5100-no-servces

Regards.

DougLap

Hi @OlahHenrik1981

The following is the number provided by Tomtom for users in countries that do not have a dedicated Customer Support.

All other countries
+31208501004
Monday-Friday: 9:00 to 17:30 GMT

Doug

Bugi

Ho Ho Ho successfull 😀😀😀😀

My problem was solved last night. I opened TomTom. An unconnected antenna appeared to my eyes. Everything's back to normal. I don't know why it was sold this way

YamFazMan

Hi
@Bugi

Well spotted... glad you're sorted

ATB YFM