GO 6250 GPRS disconnected, why?
OlahHenrik1981
Registered Users Posts: 5 
Apprentice Seeker
Apprentice Seeker
New unopened device.
No GPRS connection. Only online traffic information and radar information are available if WIFI connection is active.
I'm very expensive to make it work.
What is a SIM card? Or is it just a lie from tomtom?
No GPRS connection. Only online traffic information and radar information are available if WIFI connection is active.
I'm very expensive to make it work.
What is a SIM card? Or is it just a lie from tomtom?
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0
Answers
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Hi
@OlahHenrik1981
Are you at home ???
Your Wi-fi will take priority for the connection to Tomtom Services & Live Traffic
If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
Your Data Connection will show... Data Connection 'Wi-fi'
________________________
You can
(1)… Forget the Wi-fi on the device....
You can't actually turnoff the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting
Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
Tap Modify --> Forget
Follow on-screen instructions to finish
Log back into the Wi-fi after setting seeing your GPRS (SIM) Connection
______________________
(2)... Move out of Range of your Wi--Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic
ATB YFM
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You didn't understand the problem.
If you are not connected to the Internet via WiFi or bluetooth, there is no online information !!
The device itself is not connected by its own built-in sim.0 -
Hi
@OlahHenrik1981
Are you at home ??? with you device plugged into a USB socket & is MyDrive Connect running in the Background
USB Will take priority over GPRS (SIM) Connection
ARB YFM0 -
You still don't understand.
All connections are off.
There is no usb connection.
No bluetooth connection.
No wifi connection.
It is not connected to its own built-in sim of the fish.
GPRS STATUS: DISCONNECTED
There is no online live information.
Thanks for your try!0 -
Hi @OlahHenrik1981
If when you are away from home and have a route planned then if the Inbuilt Sim is Not Connecting to the TT servers and providing traffic data then contact Customer Support, details below.. They can check the settings for your account and unit at their end and make any necessary changes o resolve the issue. .
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
Doug0 -
Tomtom GO 6250 Professional User GuideOlahHenrik1981 wrote: »You still don't understand.
All connections are off.
There is no USB connection.
No Bluetooth connection.
No wi-fi connection.
It is not connected to its own built-in SIM of the fish.
GPRS STATUS: DISCONNECTED
There is no on-line live information.
Thanks for your try!
http://download.tomtom.com/open/manuals/GO_Professional/manual.htm
Have you set-up a tomtom Account for the device
Getting started with your sat nav
https://www.tomtom.com/getstarted
Are you logged in on MyDrive on the device
ATB YFM0 -
Problem solved? Because I have the same0
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Did you call support?0
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Hi all
@Bugi and @OlahHenrik1981
The built-in SIM cards of our devices use the 2G network.
Look at this topic, maybe it could help you, the possible actions remain the same for a professional GO6250 Wifi device.
https://discussions.tomtom.com/fr/discussion/1117135/tomtom-5100-no-servces
Regards.0 -
Hi @OlahHenrik1981
The following is the number provided by Tomtom for users in countries that do not have a dedicated Customer Support.
All other countries
+31208501004
Monday-Friday: 9:00 to 17:30 GMT
Doug1 -
Ho Ho Ho successfull 😀😀😀😀
My problem was solved last night. I opened TomTom. An unconnected antenna appeared to my eyes. Everything's back to normal. I don't know why it was sold this way3
