TomTom Spark /Runner 2 Watch not Uploading Activities for >24 hours and counting
1. I have checked the watch's GPS satnav status and it is not impacted by the GPS rollover. I last have activity updated on Monday this week when all worked fine.
2. I have tried unpairing and forgetting the device
3. Uninstalled/reinstalled the TomTom app from my iPhone 6s
4. Have done soft and power off resets - the latter via TomTom Sports Connect on my PC - and all that happens is that the watch gets to 26% and then says cannot upload activities.
5. Turned the phone off multiple times
I think one option left is the factory reset but that will lose the activity not yet updated which I was keen to view.
Bearing in mind I am a complete technophobe if anyone kindly takes the time and trouble to answer and/or recognise the problem please bear in mind I am totally uneducated. In short.....keep it simple :-)
Best regards
F Grooverider
Comments
Superusers
1) Are you plugged directly into the machine and not a hub?
2) Does the port work, can the computer detect other devices (like flash drives) in that port?
3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
4) Is the USB port free of any debris or blockages?
5) Is the Connect software running (is there an icon for it in the notification area)?
6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
7) Do you have administrator rights to the computer?
8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
9) Does the computer have a good Internet connection (Internet is required to sync)?
10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?
Is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.
By the way, the reason you are not getting any answers from TomTom is that the Sports Division went out of business 18 months ago and Support is now limited to chat only, which is in India so you need to do it during their business hours.
Thanks
F
Superusers
Superusers
Since TT is no longer producing watches, Garmin is not a bad word. As far as options go, they are so far and away in the lead in the market they are virtually the only option. No one can keep up with them in features so they have to compete on price and you know what they say "buy cheap, buy twice".