Device stuck on change country/change language

christon

ing..anybody got any ideas...tony

DougLap

Hi @christon

Have you tried a Factory Reset. It means that you will lose all your data ie favourites, Poi and Route files you have on it. This data should be saved in MyDrive at https://mydrive.tomtom.com and so when you finish the Reset the unit should sync back to your account and reload the data .

Tap menu
Tap Settings
Tap System
Tap Reset Device.

You will now have to input all the Language and account details etc

Doug

christon

Thanks Doug, tried resetting twice,no luck, cannot get out of language/country request site, will not go to menu screen, been into pc and all failed !!

DougLap

Hi @christon

How about this

https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

The 3 taps is the tricky bit.

Doug

christon

Doug, thanks for your help, it's updating at the moment,if it fails again it's in the bin... Tony

DougLap

Hi @christon

You are past the language page I assume if you are now updating the unit.

Hope all goes well. Looks like your software got its knickers in a twist.

Doug