Device stuck on change country/change language

christon
christon Registered Users Posts: 3
Apprentice Traveler
edited April 2019 in Devices using MyDrive Connect
ing..anybody got any ideas...tony
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Answers

  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @christon

    Have you tried a Factory Reset. It means that you will lose all your data ie favourites, Poi and Route files you have on it. This data should be saved in MyDrive at https://mydrive.tomtom.com and so when you finish the Reset the unit should sync back to your account and reload the data .

    Tap menu
    Tap Settings
    Tap System
    Tap Reset Device.

    You will now have to input all the Language and account details etc

    Doug
  • christon
    christon Registered Users Posts: 3
    Apprentice Traveler
    Thanks Doug, tried resetting twice,no luck, cannot get out of language/country request site, will not go to menu screen, been into pc and all failed !!
  • DougLap
    DougLap Posts: 9,858
    Superuser
    Hi @christon

    How about this

    https://discussions.tomtom.com/en/discussion/1034277/how-to-recover-your-device/p1?new=1

    The 3 taps is the tricky bit.

    Doug
  • christon
    christon Registered Users Posts: 3
    Apprentice Traveler
    Doug, thanks for your help, it's updating at the moment,if it fails again it's in the bin... Tony
  • DougLap
    DougLap Posts: 9,858
    Superuser
    edited April 2019
    Hi @christon

    You are past the language page I assume if you are now updating the unit.

    Hope all goes well. Looks like your software got its knickers in a twist.

    Doug

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