Map update requires larger memory

Tadgu

Hi I have a TT Go5000 which has worked ok until last update of Europe maps - it says memory card too small. Its an 8Gb card, and holds the maps. If I remove the card and install a formatted 16Gb card the device won't load because there are no maps on the device memory to run the device. Tried all sorts of workarounds - to no avail. Someone has suggested purchasing a small map and loading it onto the device so that I can then put in the larger SD card - but reluctant to do that, spending £25 for a map I don't need doesn't make good sense! Currently running with a cut down Europe map, which seems ok - but it grieves me that I have a system that isn't working as it should because there doesn't seem to be an obvious way of upgrading to a larger memory card.

Cheers

DougLap

Hi @Tadgu

Contact Customer Support. details below.

Do not answer questions but wait until put through to an agent.

Ask if they would put a free small map on your account as this will resolve your problem. It does not matter what map it is, Venezuela would do, but you leave it there so your unit has a map to boot up with.

Then you install the 16gb or max 32gb card and then load the circa 9gb European map from MyDrive Connect. this will go on the Extra memory..

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

YamFazMan

Hi
@Tadgu

If your GO 500 still has the original Map or Map Zone installed on the on-board memory, maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map to your Account

The Map size exceeding the on-board Memory size is an unfortunate, but real Catch22 situation
The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper'... This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running

ATB YFM

VikramK

Hi @Tadgu

I have added a smaller map to your account- UK and ROI.

So if you install this and then try to format the memory card on the device to download the larger map it should work.

Regards
Vikram

DougLap

Hi @Tadgu

Contact Customer Support. details below.

Do not answer questions but wait until put through to an agent.

Ask if they would put a free small map on your account as this will resolve your problem. It does not matter what map it is, Venezuela would do, but you leave it there so your unit has a map to boot up with.

Then you install the 16gb or max 32gb card and then load the circa 9gb European map from MyDrive Connect. this will go on the Extra memory..

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug

YamFazMan

Hi
@Tadgu

If your GO 500 still has the original Map or Map Zone installed on the on-board memory, maybe @VikramK or @lampard the Forum Moderators will allocate a smaller Map to your Account

The Map size exceeding the on-board Memory size is an unfortunate, but real Catch22 situation
The advantage of the small Map would be plenty of working space on the device and the smaller map will also act as a 'Keeper'... This will enable the device to keep running on the smaller Map and avoid the Catch22 situation No Maps Found Error, where the device won't boot-up past the No Maps Found Error to allow access to the 'Format option' to allow the use of a 16GB or 32GB Micro SDHC memory card
Also if you ever need to remove the Micro SDHC Card for any reason... Like transferring pre-planned routes via a Micro SDHC Card or Formatting a new/replacement Micro SDHC Card, the Keeper Map will allow the device to keep running

ATB YFM

VikramK

Hi @Tadgu

I have added a smaller map to your account- UK and ROI.

So if you install this and then try to format the memory card on the device to download the larger map it should work.

Regards
Vikram

Tadgu

Guys

Thanks very much for your help and support. I was able to download the map to my device and then format my 16GB SD card. I've just finished uploading the Europe map and all works very well.

Thanks again for your advice and support.

YamFazMan

Hi
@Tadgu

You're welcome, glad you're sorted

ATB YFM