My drive/Tomtom has always said my device not connected..it has been..but computer/my drive connect says not! I spoke to technician who put in a remote assist program....all this did was make me watch while the technician wandered around my computer telling me how unprotected it is(??!) made me more anxious and did absolutely nothing to assist me to on connection issue/map update, Hopeless. Any proper advice available. Sat nav is old but works OK loses battery quickly now. Laptop is windows 7 and a bit ancient too but functions fine. Cant afford new device or laptop! Thank you for any useful info.