GPRS status: No connection

FVM
FVM Registered Users Posts: 3
Apprentice Seeker
in Devices using MyDrive Connect
My girlfriend's GO6000 will not connect through GPRS anymore. Keeps saying: no connection.
Already tried a soft reset and a hard reset to factory settings.

Please help
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Answers

  • Lucify
    Lucify Registered Users Posts: 124
    Exalted Navigator
    Could then be a SIM issue.. This should go to their customer care...
  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @FVM

    Customer Numbers. Don't answer any questions wait for an agent to answer. May be a setting problem at their end.

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    Doug
  • FVM
    FVM Registered Users Posts: 3
    Apprentice Seeker
    Thank you for the relations.
    After trying to solve the problem for several days, suddenly this morning it had connection again.

    Problem solved, cause unknown.
  • YamFazMan
    YamFazMan Posts: 20,818
    Superuser
    edited April 2019
    Hi
    @FVM

    Was the problem....
    On the Road...
    OR
    At Home... If the device is connected to a PC via a USB Cable With MyDrive Connect Running in the background, the USB connection will take priority over the SIM

    ATB YFM
  • FVM
    FVM Registered Users Posts: 3
    Apprentice Seeker
    Problem was on the road
  • YamFazMan
    YamFazMan Posts: 20,818
    Superuser
    edited April 2019
    Hi
    @FVM

    A further thought...
    (1)... Do NOT a plug s Tomtom device to a dashboard USB port in your vehicle, they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power
    (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    (3)... Just tried connecting my Tomtom to my Cars USB port, checked the connection status it reports Connected over USB --> GPRS (SIM) Disconnected

    Also see... https://discussions.tomtom.com/en/discussion/comment/1624825/#Comment_1624825

    As a test...
    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    ATB YFM

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