Install new free maps

ailsa_stuart

Just purchased Go 520 Wi-fi. Has 2 maps pre loaded. Need UK AND Europe. How is this done

DougLap

Hi @ailsa_stuart

Before you will be able to add Europe etc you will probably have to add a Micro SD Class 10 card, Sandisk, Samsung or similar Major maker from a reliable source to avoid fakes. Install a 16gb or Max 32gb Card in the SD Slot on the bottom and format for Maps if and when requested. If the unit does not ask you then go to Systems in the Settings menu and Select Format memory.

To add maps
Tap menu
Tap Settiings
Tap Maps
Tap Add a Map
Select Map required.

If when you do the above you are not presented with a list of maps to select from then contact Customer Support to have your account sorted. Do not mention TT model when asked and you should eventually be fed through to an Agent.

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

The Europe Map is circa 9gb and if you have already got 2 maps on the unit the fitting of the extra memory is the way to go.

Doug

VikramK

Hi @ailsa_stuart

I have asked our 2nd Line team to make certain changes in the back-end.

Just do a soft reset and check of updates again.

You should then see the other maps available for download.

Regards
Vikram

durban_glory1971

I can't even find out how to update my gps with community maps

YamFazMan

Hi
@durban_glory1971

The NAV5 (Wi-Fi) devices like you’re GO 520 (Wi-Fi) normally update using Wi-Fi...
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...

If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

ATB YFM