Wont download lifetime traffic or maps

ScootD414 Registered Users Posts: 1
New Seeker
Device came with lifetime maps and lifetime traffic but neither come up for updates/ traffic doesnt work at all. How can i get it to work on my account??


  • VikramK
    VikramK Administrators Posts: 14,710
    Hi @ScootD414

    Welcome to the community!

    I have asked our 2nd Line team to make certain changes to your account.

    Just do a soft reset on the device and log in using your TomTom Account.

    Soft reset- press and hold the on/off button till you hear the drum sounds.

    Once done test the device!

    Vikram :)