Is there an answer to the Australia v10.25 map being corrupt?

Rusty007
Registered Users Posts: 9 
Apprentice Seeker

Apprentice Seeker
As the title says. I have gone though all resets etc and the enter your serial number box on the support contact us page isn't working!
0
Best Answer
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Hi @Rusty007
Should find it here.
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
Doug5
Answers
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HI, Thanks for your response.
The map is loaded onto my tomtom. When I try to update, it says the map is corrupt.
I have a Tomtom VIA 225
I tried uninstalling the Australia map then reinstalling all with no luck.
Thanks again0 -
Hi @Rusty007
I have asked our 2nd Line team to remove the present map on your device.
Just connect your device to MyDrive Connect and let the jobs get processed. The device could reboot..
Now disconnect and reconnect the device and check for updates.. You should see a fresh map available for download in MyDrive Connect.
Regards
Vikram1 -
Hi,
I'm trying it now thanks0 -
OK no luck.
The error is:
There is a problem with this map on your Device0 -
The update:
QuickGPSfix
Will not install either.
However I have a New Zealand map which works fine.
Very strange.0 -
Hi Rusty007
At this point, I would suggest that you contact customer service and report this issue.
They will be able to dig deeper and investigate the root cause.
Regards
Vikram0 -
Do you have the contact details?
I'm having trouble finding any contact details.0 -
Hi @Rusty007
Should find it here.
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
Doug5 -
Thank you.0
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Hey is there any chance of adding v10.24 or the previous map to my account?
I installed a memory card and it says the Australia v10.25 map is corrupt on that also.
I'm wondering if it's that version that's fault?0 -
bah bought a new one...... old one was only 18 months old!0