Is there an answer to the Australia v10.25 map being corrupt? — TomTom Community

Map purchase & installation

Is there an answer to the Australia v10.25 map being corrupt?

Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
in Map purchase & installation
As the title says. I have gone though all resets etc and the enter your serial number box on the support contact us page isn't working!

Best Answer

Answers

  • VikramKVikramK Posts: 12,678 Moderator
    Hi @Rusty007

    Welcome to the community!

    By corrupt what exactly do you mean? Does the map not load on your device?

    Do you see an error on the screen?

    Some more information will be helpful...

    Regards
    Vikram :)
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    HI, Thanks for your response.

    The map is loaded onto my tomtom. When I try to update, it says the map is corrupt.

    I have a Tomtom VIA 225

    I tried uninstalling the Australia map then reinstalling all with no luck.

    Thanks again
  • VikramKVikramK Posts: 12,678 Moderator
    Hi @Rusty007

    I have asked our 2nd Line team to remove the present map on your device.

    Just connect your device to MyDrive Connect and let the jobs get processed. The device could reboot..

    Now disconnect and reconnect the device and check for updates.. You should see a fresh map available for download in MyDrive Connect.

    Regards
    Vikram :)
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    Hi,
    I'm trying it now thanks
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    OK no luck.

    The error is:
    There is a problem with this map on your Device
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    The update:
    QuickGPSfix
    Will not install either.

    However I have a New Zealand map which works fine.

    Very strange.
  • VikramKVikramK Posts: 12,678 Moderator
    Hi Rusty007

    At this point, I would suggest that you contact customer service and report this issue.

    They will be able to dig deeper and investigate the root cause.

    Regards
    Vikram
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    Do you have the contact details?
    I'm having trouble finding any contact details.
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    Thank you.
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    Hey is there any chance of adding v10.24 or the previous map to my account?
    I installed a memory card and it says the Australia v10.25 map is corrupt on that also.
    I'm wondering if it's that version that's fault?
  • Rusty007Rusty007 Posts: 9 [Apprentice Seeker]
    bah bought a new one...... old one was only 18 months old!
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