Unable to get the free 3 year upgrade from either Western Europe or US & Canada?

Gunnis Registered Users Posts: 3
Neophyte Traveler
I have earlier bought both the iPhone App for Western Europe and US&Canada. Now I have downloaded TomTom Go Mobile but I am not able to get the 3 year free upgrade.

Error message: "Couldn't add the purchase to your TomTom-account...."


  • lampard
    lampard Administrators Posts: 6,061
    edited April 2019
    Hi Gunnis,

    Welcome to the Community! I can see that your 3 years free upgrade has been assigned to your account. Please follow the public FAQ here to login and use the subscription.

    Hope this helps!

    Cheers, lampard