Issues logging in to MyDrive Connect - macOS Mojave - keychain

MrAllison
Registered Users Posts: 1 
New Traveler

New Traveler
Hi. After updating MyDrive Connect last week I am having issues logging in to it. Running on macOS Mojave V.
When starting MyDrive I get multiple occurrences of a password entry box saying that MyDrive can't connect to keychain for the password. Just dismissing the entry boxes eventually allows access to the app.
I know us mac users usually get the rough end of the stick when it comes to non-tested software releases but this isn't the first time this has occurred.
Anyone else having the same issue or have a solution (already tried the standard "turn it off and back on" procedure)?
Looking for a solution.
Cheers
When starting MyDrive I get multiple occurrences of a password entry box saying that MyDrive can't connect to keychain for the password. Just dismissing the entry boxes eventually allows access to the app.
I know us mac users usually get the rough end of the stick when it comes to non-tested software releases but this isn't the first time this has occurred.
Anyone else having the same issue or have a solution (already tried the standard "turn it off and back on" procedure)?
Looking for a solution.
Cheers
1
Comments
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Same problem. TomTom please please help!0
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Same, can't connect, update or change maps. I will be lost tomorrow.0
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Same here rather irritating takes ages to log in. use TomTom for my work roll.0
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Delete the related certificates from the keychain, and reinstall.0
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Delete the related certificates from the keychain, and reinstall.
1. Quit the TomTom app.
2. Open the KeyChain Access app. (You can find this by pressing command-space.)
3. Enter 'tomtom' to find the TomTom items.
4. Delete them all.
5. Reopen the TomTom app.3 -
Thank you Sam, it worked - very clear and helpful.0
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Hi Sam, thanks a lot.0
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Dear
Lately when I want to make an update for my TomTom GO5000 navigation, when I open the application on my computer I get a message where I am asked: enter the "login" keychain password.
Please tell me what a keychain password is and where to find it ???0 -
I had the same thing on macOS Monterey, and get stuck in the same loop. I can see my device name, and that six updates need to be installed, but just get the spinning wheel when I click on View Updates.
I then followed my own instructions earlier in this thread — and make sure to Force Quit from TomTom if necessary in the first step. Works now!0