Why was my XXL540 with "Lifetime Updates" no longer supported with updates

clipper47

TomTom discontinued updates for my "Lifetime" XXL540 GPS and essential turned it into a all but useless and very expensive paperweight. I am so disappointed as I rarely used this device over very few years since I purchased and it was at the time a very expensive GPS. How does a company with a good reputation get away with screwing the consumer by arbitrarily deciding that the definition of "lifetime" is only a few years after a consumer purchases a product guaranteed to have "Lifetime" updates. Needless to say as much as I liked the XXL540 I will never buy a product from your company. It is so blatantly fraudulent.

YamFazMan

Hi
@clipper47

See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
________________________________

Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support...
https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

ATB YFM

clipper47

Well the information on my ToMTom Home app states that they will no longer offer updates for my XXK540 and when I try to update the maps it is not available. I tried downloading my backup copy US/Canada/Mexico maps aftrr I had saved the Europe maps on my computer. When I tried to reload maps of either continent I was advised by TomTom app that there was insufficient room on my device so I deleted a bunch of language files and now when I turn on the GPS I get a big red "X" and nothing else so I guess I majorly messed up the data on the GPS.
In any event my TomTom App advises that there definition of "lifetime" is when they decided and my GPS is on the list of models no longer supported and updates of maps do not load so I am confused by this information. Something is wrong here.

YamFazMan

Hi
@clipper47

If you have Lifetime Maps or an existing Map Subscriptions

Call Tomtom Support...
Click link for Support Phone numbers... https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, If you do, you will only receive an recoded message
Wait for a live agent to respond

ATB YFM