device is not starting up.

Striker1
Striker1 Registered Users Posts: 1
New Seeker
Hi guys I have Go 6100 and its not starting up, the drum roll sounds come when the start button is pressed but the screen is completely blank.... I tried the troubleshooting which I could but to no avail, feeling a bit bumped out.

Answers

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @Striker1

    You can try this:
    Charge your device with an main charger for at least 2/3 hours (2A or 1A Smartphone Charger)

    Then, with your GO6100 still connected to the power supply perform a Soft Reset:
    Press and hold the On/Off button until you hear the drum sounds. The device restarts. This can take 30 seconds or more. If you see a black screen with white text, hold down the button until you hear the drum sounds.

    Regards.