Cannot load My Drive to windows 10 PC

Ants Registered Users Posts: 1
New Seeker
As it nears the end of the download itr says "This file does not have an app etc etc "

How to load it so my Tomtom20 can be updated after April 6th update ??


  • LAURE123
    LAURE123 Posts: 1,632
    edited April 2019
    Hi @Ants

    What you want to do is install MyDrive Connect (MDC) software?
    Maybe your device is a Start 20?

    If you have the latest update of NavCore version 12.075 released end of April 2018, your Start 20 is ready for the WNRO.
    To check it, look in your device the version of NavCore installed:
    ==> tap the screen / Settings / Me and My device / About my device / the beginning of the 2nd line App 12.075.xxxxxxx.xx

    When you try to install MDC software, you must use a PC user account with administrator rights.
    Download and install the last version MDC, take it here ==> 'Download for Windows':

    If you need to download and install the NavCore 12.075, do it alone, uncheck the other items.
    The battery of your device must be full, if need charge it before at least 2 hours with a main charger (smartphone 1 or 2A)

    After installing the NavCore with MDC, perform a Soft Reset:
    Press and hold the On/Off button until you hear the drum sounds, release the button. This can take 30 seconds or more. The device restart.