Phone notification on watch

jcbdigger Registered Users Posts: 30
Master Explorer
edited January 24 in TomTom Sports
I used to be able to get notification of phone calls and SMS on my Adventurer watch. But it has recently stopped working. In the phone app under 'manage' device settings the phone notifications control is greyed out and cannot be switched on. The watch itself is enabled under 'phone' 'manage' ' alerts' on

Any ideas?


  • tfarabaugh
    tfarabaugh Posts: 17,004
    You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.