Update Bricked my Tomtom

2fquick

Go Live 1005 Camper & Caravan
Was working fine until I updated 9Apr2019, Now stuck in reboot cycle.
Sometimes I can get it on, but safety camera are no loner working despite having active subscription.
I this forced obsolescence by tomtom?
How can I get this working again?
STxxxxx254
App 12.075.3065980.74, OS2663383
GPS 2.18.1 338275, boot 865401, backup 889478
Map Europe Camper V1025.9449 Release 1/2019


Mod edit: Please don't post private or personal information on a public forum.Thanks!

DougLap

Hi @2fquick


Have a look at this topic and see what ideas have been used to resolve the problem. Generally from page 3 on.

https://discussions.tomtom.com/en/discussion/1032274/go-live-1005-keeps-turning-off-freezing-rebooting#latest

Doug

5150user

It is fixable but you need to use you computer and the TOMTOM software MY DRIVE CONNECT to change the map from the FULL map to a SMALLER “ZONE” map

Towards the end of page 1 of thread below and continued onto page 2:-

https://discussions.tomtom.com/en/discussion/1032274/go-live-1005-keeps-turning-off-freezing-rebooting/p1

The key bit is here and posted by johnst:-

OK
I will tell you how I have succeeded:
- hold the start button until drum sound is heard.
- wait 10 to 20 seconds
- press the start button again to switch off
- briefly press the start button again
repeat until the device starts normally

When the device has started:
- connect the device directly to the computer
- download a smaller part of the map (not as usual the entire map)


Connection to the PC is only possible if the device has been started normally.


Also discussed here with a slightly different method of touching screen

https://discussions.tomtom.com/en/discussion/comment/1629541/#Comment_1629541

DougLap

Hi @2fquick


Have a look at this topic and see what ideas have been used to resolve the problem. Generally from page 3 on.

https://discussions.tomtom.com/en/discussion/1032274/go-live-1005-keeps-turning-off-freezing-rebooting#latest

Doug

5150user

It is fixable but you need to use you computer and the TOMTOM software MY DRIVE CONNECT to change the map from the FULL map to a SMALLER “ZONE” map

Towards the end of page 1 of thread below and continued onto page 2:-

https://discussions.tomtom.com/en/discussion/1032274/go-live-1005-keeps-turning-off-freezing-rebooting/p1

The key bit is here and posted by johnst:-

OK
I will tell you how I have succeeded:
- hold the start button until drum sound is heard.
- wait 10 to 20 seconds
- press the start button again to switch off
- briefly press the start button again
repeat until the device starts normally

When the device has started:
- connect the device directly to the computer
- download a smaller part of the map (not as usual the entire map)


Connection to the PC is only possible if the device has been started normally.


Also discussed here with a slightly different method of touching screen

https://discussions.tomtom.com/en/discussion/comment/1629541/#Comment_1629541

2fquick

Thanks to everyone for the support, after about an hour rebooting & turning on & off, I managed to get it to connect & installed a smaller map.
Now have ~4GB free & seems to run OK

DougLap

Hi @2fquick

Great to hear.

Doug