Lifetime Maps on Rider 400

Chatterlee
Chatterlee Registered Users Posts: 2
Apprentice Seeker
edited April 2019 in Maps and Services
My Tomtom rider 400 was purchased with life time maps when I go into system about it says the map is 42 months old... when I connect it to my drive connect it doesn't show any map updates available??

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @Chatterlee

    I can see that you made a purchase for Western Europe single map yesterday and downloaded it on the device. Please contact our customer support to raise the refund request for this purchase as your device already has the lifetime maps active on it.

    If you connect your device to the computer and open MyDrive Connect, Go to My Content> My Maps> find Europe map and click on update to start the latest map download.

    Hope this helps!

    Cheers, lampard