Speed Camera Update Failed Again
GaryGM
Posts: 8 [Master Explorer]
Go 5200 - connected to 100Mb/sec wifi.
The Speed camera update reports that it has failed and suggests I contact customer support and try to download again.
I cannot "try again" as there is no update.
The Go 5200 then reports that my Tomtom is up to date.
This happens about 75% of the time.
I now no longer know if the speed cameras are accurately marked, which, in its way, is worse than having no speed cameras.
This apparent failure has been going on since I bought the unit about 4 months ago. An explanation or a progress report would be nice.
The Speed camera update reports that it has failed and suggests I contact customer support and try to download again.
I cannot "try again" as there is no update.
The Go 5200 then reports that my Tomtom is up to date.
This happens about 75% of the time.
I now no longer know if the speed cameras are accurately marked, which, in its way, is worse than having no speed cameras.
This apparent failure has been going on since I bought the unit about 4 months ago. An explanation or a progress report would be nice.
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Best Answer
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lampard
Posts: 3,965 TomTom Moderator
Hi GaryGM,
As Doug mentioned above, we've seen couple of reports wherein speed camera update shows as failed on device but gets completed in the backend. The same case is with your device, I can see all the camera updates were downloaded successfully.
Cheers, lampardHelp others find useful content by clicking the like button and selecting the best answer to your question! You can check out our Knowledge Base and find the best comments on the Community here.
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6
Answers
This is a known by Tomtom and they are looking at it. In the meantime if you get a Mapshare and a camera update at the same time I would do them separately and do a Soft reset after you have done them.
My last 2 downloads seem to go alright.
Doug
.OK, is there any word as to whether the cameras actually download? There is a possibility that the "Update Failed" message is, itself, an error. I do this. The update in question was a single speed camera update. Soft reset?
My last one went well and included a map update - I did them separately: the one before (IIRC) was also map+cameras and failed.
On another Topic on the forum @lampard from Tomtom has confirmed to someone that according to the information at their end shows the unit is up today despite the fact the unit said Update failed. So you could well be ok.
A soft reset is With the unit on Hold the ON/OFF button down for about 20 seconds until you hear the Drumroll sound. It now boots up again.
Doug
As Doug mentioned above, we've seen couple of reports wherein speed camera update shows as failed on device but gets completed in the backend. The same case is with your device, I can see all the camera updates were downloaded successfully.
Cheers, lampard
I guess that's what Tomtom are trying to work out!!!