Speed Camera Update Failed Again
GaryGM
Registered Users Posts: 8 
Master Explorer
Master Explorer
Go 5200 - connected to 100Mb/sec wifi.
The Speed camera update reports that it has failed and suggests I contact customer support and try to download again.
I cannot "try again" as there is no update.
The Go 5200 then reports that my Tomtom is up to date.
This happens about 75% of the time.
I now no longer know if the speed cameras are accurately marked, which, in its way, is worse than having no speed cameras.
This apparent failure has been going on since I bought the unit about 4 months ago. An explanation or a progress report would be nice.
The Speed camera update reports that it has failed and suggests I contact customer support and try to download again.
I cannot "try again" as there is no update.
The Go 5200 then reports that my Tomtom is up to date.
This happens about 75% of the time.
I now no longer know if the speed cameras are accurately marked, which, in its way, is worse than having no speed cameras.
This apparent failure has been going on since I bought the unit about 4 months ago. An explanation or a progress report would be nice.
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Best Answer
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Hi GaryGM,
As Doug mentioned above, we've seen couple of reports wherein speed camera update shows as failed on device but gets completed in the backend. The same case is with your device, I can see all the camera updates were downloaded successfully.
Cheers, lampard6
ModeratorAnswers
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Thanks.
.OK, is there any word as to whether the cameras actually download? There is a possibility that the "Update Failed" message is, itself, an error.
I do this. The update in question was a single speed camera update.In the meantime if you get a Mapshare and a camera update at the same time I would do them separately
Soft reset?and do a Soft reset after you have done them
My last one went well and included a map update - I did them separately: the one before (IIRC) was also map+cameras and failed.My last 2 downloads seem to go all right.
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Hi @GaryGM
On another Topic on the forum @lampard from Tomtom has confirmed to someone that according to the information at their end shows the unit is up today despite the fact the unit said Update failed. So you could well be ok.
A soft reset is With the unit on Hold the ON/OFF button down for about 20 seconds until you hear the Drumroll sound. It now boots up again.
Doug1 -
I have had two failed updates this week, did the drumroll reset and the unit tells me it's up to date, which surprises me after two failed updates.0
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Hi GaryGM,
As Doug mentioned above, we've seen couple of reports wherein speed camera update shows as failed on device but gets completed in the backend. The same case is with your device, I can see all the camera updates were downloaded successfully.
Cheers, lampard6 -
That is good to know, but why are we getting "Update Failed" notices if it has not failed?0
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Many thanks to all, especially Doug and Lampard, who I'll be calling as witnesses at any court appearances.
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Again this morning one of my satnavs has reported a failed camera download (so haven't tried to update my other 2) at least with the trucker 6000 I can see what cameras haven't downloaded and can try to reload the failed cameras. With my 6200 and 6250 if camera download fails there is NO option to reload the failed cameras so I've no idea if my country is up to date or not. The option to check should be available0
