App doesn't work

jorgeFigueiredo
jorgeFigueiredo Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
Hi there, i have a Runner3 and an iphone 7

A fez day agor the app doenst work, goes to 9% then stop and shows the message" waiting for watch".
i have tried everything: switch the iphone, uninstal the app and instal again, and it still doenst work.

What can i do?

Answers

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.