Favorites disappeared after remove a old Navigation device
Abito52
Registered Users Posts: 6 
Apprentice Traveler
Apprentice Traveler
Hello I 'am Albert and I have a question:
My favorites on my new tomtom go 5200 have disappeared, after I removed the favorites on my old tomtom go 5000 on my device, due to the sale of the go 5000. Both devices were managed under one account. How do I get these favorites back? Because these favourites are not visible on My Drive? Who has an idea for solving this?
My favorites on my new tomtom go 5200 have disappeared, after I removed the favorites on my old tomtom go 5000 on my device, due to the sale of the go 5000. Both devices were managed under one account. How do I get these favorites back? Because these favourites are not visible on My Drive? Who has an idea for solving this?
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Best Answers
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Hi
@Abito52
When you have multiple Live devices on the Same MyDrive Web Account... Whatever you do to one device, that action is synced to the other devices, you deleted the MyPlaces/Favorites from the GO 5000 the GO 6200's MyPlaces/Favorites also get zapped
What you should have done is remove the GO 5000 from the MyDrive Connect Account
Logged out of MyDrive on the device (Just to be sure)
Manualy Edit/Delete the MyPlaces/Favorites on the GO 5000
You can have Multiple devices on one Account
BUT See.... https://discussions.tomtom.com/en/discussion/comment/1625164/#Comment_1625164
There's slim chance the MyPlaces may be still available on the Tomtom Cloud MyDrive Web Account
___________________________________
Try...
Many users have asked for the facility to backup their MyPlaces to a PC
The MyDrive Route planner allows you to download your data from the Tomtom Cloud
The file looks like unusable Gobbledegook, the MyPlaces can be found in the file
Click on image to enlarge....
___________________________________
User Ethoz....
Posted a link to a excellent Tomtom MyPlaces to .Ov2 POI file converter tool
https://translate.google.com/translate?hl=en&sl=de&u=https://chbworld.net/software/tomtompoi.html&prev=search
There's a Mac & PC version ....
Download and install TomtomPOI.exe from the above link
Note... I have Virus checked the file with Avast Anti Virus all OK
Run TomtomPOI
Ist Click on Open...
Find/Load the (Your user name goes here)_MyDrive.json.gz file Saved from the Tomtom MyDrive Web Route planner
2nd Click on Copy
3rd Click on Yes
4th Click on Yes
5th Click on Save
Name the .Ov2 file & Save to the PC Desktop
ATB YFM10
Answers
-
Hi
@Abito52
When you have multiple Live devices on the Same MyDrive Web Account... Whatever you do to one device, that action is synced to the other devices, you deleted the MyPlaces/Favorites from the GO 5000 the GO 6200's MyPlaces/Favorites also get zapped
What you should have done is remove the GO 5000 from the MyDrive Connect Account
Logged out of MyDrive on the device (Just to be sure)
Manualy Edit/Delete the MyPlaces/Favorites on the GO 5000
You can have Multiple devices on one Account
BUT See.... https://discussions.tomtom.com/en/discussion/comment/1625164/#Comment_1625164
There's slim chance the MyPlaces may be still available on the Tomtom Cloud MyDrive Web Account
___________________________________
Try...
Many users have asked for the facility to backup their MyPlaces to a PC
The MyDrive Route planner allows you to download your data from the Tomtom Cloud
The file looks like unusable Gobbledegook, the MyPlaces can be found in the file
Click on image to enlarge....
___________________________________
User Ethoz....
Posted a link to a excellent Tomtom MyPlaces to .Ov2 POI file converter tool
https://translate.google.com/translate?hl=en&sl=de&u=https://chbworld.net/software/tomtompoi.html&prev=search
There's a Mac & PC version ....
Download and install TomtomPOI.exe from the above link
Note... I have Virus checked the file with Avast Anti Virus all OK
Run TomtomPOI
Ist Click on Open...
Find/Load the (Your user name goes here)_MyDrive.json.gz file Saved from the Tomtom MyDrive Web Route planner
2nd Click on Copy
3rd Click on Yes
4th Click on Yes
5th Click on Save
Name the .Ov2 file & Save to the PC Desktop
ATB YFM10 -
Hi YamFazMan,
thank you for your detailed answer. What you describe is that both navigation devices under one account synchronize with each other. I had already found out that my new TT 5200 automatically took over all my MyPlaces live favorites.
So I knew there is synchronization, so I manually removed my old TT 5000 live offline from my MyDrive on the TT 5000 live the favorites and no longer with a cable connected to my PC to MyDrive.
I have then sold this old TT 5000 to a new user, but apparently too late to remove the TT 5000 live from my MyDrive account. Apparently the serial number remains the determining factor for the synchronization, so as soon as the new user activated my old TT 5000 live on his account, an unwanted synchronization was performed within my account.
So I guess that caused me to lose all my My Places. And now I understand that I can't recover anything now, because I didn't make a backup from MyDrive to my PC. By the way, I didn't even know this was possible, so now I can!
Kind regards Albert1
