Mazda Navigation (NVA-SD8110) Crashes After Latest Updates

martdav
martdav Registered Users Posts: 2
Apprentice Seeker
in Built in car navigation
I updated the SD card with the latest Europe maps and GPS updates using TomTom Home yesterday. Now, after inserting the SD card into my satnav, I get an hourglass then splashscreen. After a pause it goes back to hourglass then splashscreen. This repeats every couple of minutes. So the unit never actually starts up now. Please can you tell me how to resolve this, as I am paying for live updates and map updates.
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Answers

  • martdav
    martdav Registered Users Posts: 2
    Apprentice Seeker
    BTW I'm using the original 4GB SD card that came with the devicde
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @martdav

    Welcome to the community!

    I would recommend that you try the steps on this FAQ:

    http://uk.support.tomtom.com/app/answers/detail/a_id/18349

    Regards
    Vikram
  • albie19
    albie19 Registered Users Posts: 1
    Apprentice Seeker
    Just wondering if this problem has been resolved as I have faced the same issue. Help from TomTom has been very poor and they are now saying it is a device fault. This is despite it working perfectly before the update and the fact that I have multiple errors in trying to install on to the card.
  • marlintt_un40
    marlintt_un40 Registered Users Posts: 17
    Outstanding Explorer
    All you need to do is pop the SDCARD back into your PC, then in windows explorer delete the directory (and contents) called "loopdir". There is just one file called loopback.ex3 in the loopdir folder, get rid of both.
    Now pop the sdcard back in your car device and turn it on. After a short while it will recreate the directory and file and all should be good.
  • marlintt_un40
    marlintt_un40 Registered Users Posts: 17
    Outstanding Explorer
    Each time I upgrade the maps with a full version (ie 3-4gb upgrade) I have to delete loopdir, if I only update the device (not a map version upgrade) its OK.

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