still having problems

Niles9 Registered Users Posts: 3
Apprentice Seeker
Hi there
My partner has been having problems with his tomtom start 25. It has been losing its gps, not giving a time of arrival and the clock keeps reverting back to 12am. He tried resetting it to the correct time but it still went back to the wrong time and date. He has just been on tomtom connect and read about the 'roll over. he followed the instructions and put his serial number in and it said that it wouldn't work properly. So he did what was suggested and updated but the clock and date is still doing the same thing.
Please can you help. its driving us mad!


  • VikramK
    VikramK Administrators Posts: 14,334
    Hi Niles9

    Welcome to the community!

    Could you try the steps on this FAQ:

    If that does not resolve the issue then please report this to the customer service.

    Vikram :)
    JDPASTOR Registered Users Posts: 1
    New Seeker

    Hello, good morning.
    I am trying to update my TOM TOM Carminat through the card.
    I have installed the application on my computer and I try to update it, and the application does not recognize the card.
    How can I fix the problem?