regarding gps problems unable to deal with the rollover

oldssalt04101
oldssalt04101 Registered Users Posts: 2
New Seeker
I contacted customer support because my gps wasn't working properly today. After waiting a half hour, I spoke to a techie who told me it was because of the rollover from the satellite. He said he'd send me an email with instructions on how to correct the problem. I got the instructions, but was unable to get them to work in my Model One. I finally gave up and bought a new one. My question is: Why isn't TomTom giving a large discount for those of us forced to purchase a new gps because the correction instructions don't work in every model -- obviously. And my second question is: What if a brand new gps needs to be corrected? Can we just send it back?
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Answers

  • oldssalt04101
    oldssalt04101 Registered Users Posts: 2
    New Seeker
    A comment from Tom Tom is in order.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    A comment from Tom Tom is in order.

    Don't hold your breath as this is "just" a user form although run by TT employees.

    answer 1 Why should they be too generous when they've got you over a proverbial barrel
    answer 2 The new models (Nav 4 & 5) are not affected by this WNRO