why does my start 52 connect and starts download of update then disconnects

allen40

my start 52 says it has no maps loaded but when i try to reload my maps it connects and within approx 10 sec later it disconnects

YamFazMan

Hi
@allen40

Re "Download/installation interrupted".....
The Computer Manufacturers appear to be setting "USB Selective Suspend" to ON as default... Especially Laptops, maybe to improve the appearance of the battery life

Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
___________________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show

See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

ATB YFM