Renault Grand Scenic 2010 Carminat

BrianAqua
BrianAqua Registered Users Posts: 1
Apprentice Seeker
After updating Carminat due to the WNRO bug email my Carminat satnav has now frozen, tried resetting but has not worked, what can I do??

Comments

  • Carminat
    Carminat Registered Users Posts: 990
    Revered Pioneer
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    Hi @BrianAqua

    I see you have an active map on your account.

    Could you try the steps on this FAQ, please: http://uk.support.tomtom.com/app/answers/detail/a_id/18349

    Regards
    Vikram
  • MartinPA
    MartinPA Registered Users Posts: 2
    Apprentice Seeker
    Me too.
    Also Renault Scenic 2010
  • VikramK
    VikramK Administrators Posts: 14,307
    Moderator
    edited April 2019
    Hi @MartinPA

    You have an active map of UK and ROI.

    Just remove the existing map first using TomTom HOME and download the fresh copy.

    Regards
    Vikram :)
  • MartinPA
    MartinPA Registered Users Posts: 2
    Apprentice Seeker
    Thanks. After a day of being frozen, this morning - approx 15 minutes into my journey - it unfroze, and now seems to be ok. Should it stop again, i will do as you say. Thanks.