Mapshare updates

Stevefis
Stevefis Registered Users Posts: 8
Apprentice Seeker
I submitted a mapshare correction last November for a blocked road which was approved. Since then I have had 2 mapshare updates and one new map but my correction has not come through. How long does it take?

Comments

  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    It is Myerscough Smithy road at postcode BB2 7LF which used to be an access road to the BAE Systems factory. It still tries to plan a route to work using this closed road although it is 5 months since they accepted the change and I have had 3 mapshare updates since then.
  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @Stevefis

    Have you notified Tomtom Via MapShare Reporter

    https://www.tomtom.com/mapshare/tools/?Lid=1

    Doug
  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    Yes - I used Mapshare Reporter to report the problem and shortly after they approved it and it showed the road as closed on that system. I assumed that when I got the next Mapshare update on my Tomtom device that it would be on there but 5 months and 3 updates later it still tries to route me down the closed road.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Stevefis wrote: »
    It is Myerscough Smithy road at postcode BB2 7LF which used to be an access road to the BAE Systems factory. It still tries to plan a route to work using this closed road although it is 5 months since they accepted the change and I have had 3 mapshare updates since then.

    Thanks for the information. Could you please indicate more exactly the location of the closed road? Perhaps coordinates? I find many roads in that area with that name.
  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    The coordinates are 53.77496, -2.57699 according to Mapshare Reporter.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Thanks. You mean there's a gate or fence or so there at that location?
  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    Yes - there is a gate for emergency vehicle access but I don't think it has been opened for many years. It used to be a public road before the factory was built in the 1930's but then it was closed and a new road was routed around the site.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Thanks. I made a report as well, and it now has the 'Accepted' status. Let's see what will happen.
  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    OK - thanks. We'll see if it works this time.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Short update: it now has the 'Fixed' status, which means it will be available on a future map release. Likely the next one already.
  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    It has shown it as "fixed" when I log into Mapshare Reporter for about 5 months now but never appeared on the map updates. Let's hope your entry works this time - thanks.
  • Stevefis
    Stevefis Registered Users Posts: 8
    Apprentice Seeker
    I have just got the latest map and the latest Mapshare update but my Tomtom is still sending me down the closed road.