TomTom XL Live Updates Caused System Boot Failure

p99coe_un41
p99coe_un41 Registered Users Posts: 2
New Traveler
in TomTom Services
After having received an email from TomTom yesterday concerning the upcoming WNRO on 6 April 2019, I undertook the one time update. Now the device can not be seen by MyDrive Connect, Tom Tom Home seems to see it and update it, but when I disconnect it from the PC it is stuck in the boot up screen with a round red X. I have tried the hard reboot (keep finger on start up until you hear the drums) but there is no change.

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  • kimcsaba
    kimcsaba Registered Users Posts: 23
    Outstanding Wayfarer
    ...........and this is why I have never bought a new TomTom since my XLlive device. They only make sat navs and cant even get the software right for them, since new they have always offered glitchy and poor software. Will use my google maps now on my smart phone. R.I .P TomTom
  • kimcsaba
    kimcsaba Registered Users Posts: 23
    Outstanding Wayfarer
    Used TomTom Home, the WNRO update is not there, even though TomTom's own email to me with my serial number syas it needs it and tells me to install it.

    TomTom are useless
  • p99coe_un41
    p99coe_un41 Registered Users Posts: 2
    New Traveler
    Answer ✓
    This link helped resolve the problem, but at first it could not find my maps but after a few more updates and restarts it was back working.

    https://uk.support.tomtom.com/app/answers/detail/a_id/23914

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