Start 52 Postcodes in Wales

JohnnyP62 Registered Users Posts: 1
New Traveler
I have a Start 52. When I am at home in England I input a postcode in Wales and no problem. However when I am in Wales and want to go to another welsh address the postcodes don't work although if I use the car satnav device it does.


  • TVman22
    TVman22 Registered Users Posts: 3
    Apprentice Seeker
    edited July 2019
    I have this very same problem. Enter some postcodes (no street) and it keeps asking for a street so it won't go to 'Drive'. I live in Wales and use my Start 52 for work. I did contact Tom Tom around March this year as we purchased it in December 2018, and was told they were working on a 'fix'. However, I've just updated the 52 tonight with the latest update and the problem is still present! I'm now thinking if I don't get a response again... I'll have to return it to the store!!!
  • YamFazMan
    YamFazMan Posts: 20,814
    edited August 2019

    This is a long standing problem....
    The Postcode code search bug when using the latest Start devices is a real pain
    Any search for a Postcode... You have to enter a road/street name to execute a search ??? Why....
    If you know the road/street name and a house number you don't need the Postcode
    Most people use a Postcode because they don't know the road/street name and house number
    Isolated farms, Single building, Office blocks, Retail parks, Hospitals, New builds etc...
    For me it renders the latest Start device useless in the UK

    It's only the latest Start 42/52/62 Range that has this particular Step by Step search method

    All of the previous NAV4 Models and the remaining Models in the NAV5 Range... The Via and GO Range have both the "Quick search" (The Best) and "Step by Step search" as menu options
    Tap 4Dot (.... Menu) --> Settings --> System --> Choose a search mode
    (1).... Quick Search (Default)
    (2)... Step by Step