forgot the password for my GO720

Leduc5059
Leduc5059 Registered Users Posts: 9
Master Explorer
I
I lent my GO 720 to my daughter and got it back with a password. Unfortunately she has forgotten this password and I cannot use the TomTom anymore. Can someone tell how I can delete this password?

Answers

  • Leduc5059
    Leduc5059 Registered Users Posts: 9
    Master Explorer
    New !! I need 4 numbers for the password. When I type 1 it lights 3, when I type 2 it lights also 3 and so on. 3 becoms 4, 4 becoms 5, 5 stays 5, 6 becomes 8, 7 becoms als 8, 8 becoms 9 and 0 stays 0.... ? Anyone who can tell me how to fix it ?
  • dhn
    dhn Posts: 33,382
    Superuser
    Try resetting the device using the reset hole on the bottom of the device.
  • Leduc5059
    Leduc5059 Registered Users Posts: 9
    Master Explorer
    Sorry dhn, I already tried that, but did not help. I have changed the accu a year ago, so know how to open the device. Maybe he will reset better if I also remove the battery? Do you know that ??
  • Redleader55
    Redleader55 Registered Users Posts: 2
    Apprentice Traveler
    I keep having to log into my account although it still shows my name top right. It doesn't have a 'forgot password' option but asks to enter current password[which I can remember but the black dots seem like double my password count] so I can't change my password.
  • justmebrowsing
    justmebrowsing Registered Users Posts: 389
    Supreme Pioneer
    I keep having to log into my account although it still shows my name top right. It doesn't have a 'forgot password' option but asks to enter current password[which I can remember but the black dots seem like double my password count] so I can't change my password.

    Are you talking about this forums password or the devices passcode (which is what this topic is trying to fix)?
  • Leduc5059
    Leduc5059 Registered Users Posts: 9
    Master Explorer
    Redleader55, It is the password for the device, but in the meantime it became clear that my numeric keyboard is the problem. He gives the wrong numbers, a 1 becomes 3 and a 2 becomes 3, a 3 becomes 4 and a 4 becomes 5 the 5 remains 5. A 6 becomes 8 and a 7 becomes 8 an 8 becomes 9 and a 9 becomes 0 and the 0 remains 0. happened after the WRNO update I got from Tom Tom.