WNRO update emergency (Go 730)
The web installer tells me I need to free up 232MB of space to install the application - but the only way to achieve that would be to remove the 1.5GB Western & Central Europe map on my card…which I suspect I need to keep!
Is this an exercise in wasting my life?
Best Answer
-
pr100 Posts: 8 [Apprentice Traveler]
Having spent a long time on the phone with a helpful TomTom techie, the (only) solution was to delete my installed Western & Central Europe map and download in its place the "Western Europe" subset of that map. This gave me the necessary free space to install the bloated new application - but obviously at a price since I no longer have the Central Europe maps (which, to be fair, I haven't needed yet and may never need).
My helpful techie teed up the download for me and told me what order to do things. I don't know if this is a process that anyone can do for themselves, ie without an insider queueing up the downloads and barking blow-by-blow instructions.0
Answers
Superuser
How much space have you got on the internal memory
Doug
My helpful techie teed up the download for me and told me what order to do things. I don't know if this is a process that anyone can do for themselves, ie without an insider queueing up the downloads and barking blow-by-blow instructions.
Hopefully there's a smaller version/subset of your existing map that you can download. If not, I fear you will have to take the discount offer on a new device.
Not installing the new WNRO version of the TomTom application will leave you unable to load any maps after April 6th.
I'm already unable to load any maps. Neither HOME nor the website will let me select any map, regardless of size or price.
I knew about the WNRO changes several months ago, and since TomTom dropped support for my GO730 over a year ago, I accepted that it might become a brick. But to have TomTom offer an update that they had to know could not work is just insulting. Why are they wasting my time?
The newer GO units lack the MP3 player my wife uses so much, so we will be using apps on our phones in the future. For my motorcycle, I've found several GPS apps using on-phone maps that do not require cellular data service for prices less than $20 each. More features, way less cost. I have too many better options to consider another TomTom.
But for sure, TomTom have handled this badly and will lose some of their old customers. Telling people to install a critical update which can't fit on the memory card is incompetent.
Would have been nice if TomTom had provided this procedure as a safe option.
No support phone calls or emails with Tom Tom possible either- ridiculous. Is this the right way to treat customers?
Even if I can get a UK map back, it would be better than nothing.
The update needed 420MB of free space to download before being installed, but after replacing existing files, only an additional 39 MB was used. The GO 730 shows the correct new software version, 9.541.