Cancel Update? — TomTom Community

Cancel Update?

GrayknightGrayknight Posts: 4 [Apprentice Traveler]
My update is stalled at 10% and the screen says 97 hours and 37 minutes left. Can I cancel the update without corrupting the current maps on my Via?

Comments

  • lampardlampard Posts: 5,612 Moderator
    Hi @Grayknight

    Welcome to the Community! I see that you were trying to download the map on SD card but it failed. Have you formatted the SD card using the device when prompted? Anyways, please follow the steps below and restart the USA map download:
    • Disconnect device from computer.
    • Remove the SD card & format it to FAT32 format using a computer.
    • Soft Reset: Press and hold the On/Off button until you hear the drum sounds and the device restarts. This can take 30 seconds or more. Once the device restarts, insert the SD card and the device will prompt to format it. does it prompts?
    • Click the MyDrive Connect icon in the Windows notification area or Apple menu bar> Settings>Downloads>Click 'Empty Download Folder'( If it's grayed out, just click on Save settings)
    • Open MyDrive Connect, see if the card is recognized. You can start the download again if it does.
    Hope this helps! Let me know how it goes.

    Cheers, lampard
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