I've tried to reset my tom-tom 6200 following your video but the white writing does not come on my

spinksy1977

I've tried to reset my tom-tom 6200 following your video but the white writing does not come on my screen, it just goes blank and then says tom-tom again with the blue line at the bottom only going about 1in across the screen, then the monitor with the cross next to it and the tom-tom appears.

DougLap

Hi @spinksy1977

Contact Customer Support

https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

Doug