Carminat lets work after updating

jv192021 Registered Users Posts: 2
Apprentice Seeker
Hi. My Carminat stops working after updating, with the message "this map does not work on this device" and it does not let me continue. Car SCENIC 2010


  • VikramK
    VikramK Administrators Posts: 13,719
    Hi @jv192021

    Please send me the system information and a screenshot of the contents in the map folder.

    The System Information can be found by following the steps below:

    • Connect your device to the computer, turn it on, and then open TomTom HOME[login]
    • Click on Help > System information
    • Click on Copy

    Click here to message me all this info.