Carminat lets work after updating

jv192021
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
Hi. My Carminat stops working after updating, with the message "this map does not work on this device" and it does not let me continue. Car SCENIC 2010
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Answers
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Hi @jv192021
Please send me the system information and a screenshot of the contents in the map folder.
The System Information can be found by following the steps below:
• Connect your device to the computer, turn it on, and then open TomTom HOME[login]
• Click on Help > System information
• Click on Copy
Click here to message me all this info.
Thanks
Vikram0