Carminat lets work after updating — TomTom Community

Carminat lets work after updating

jv192021jv192021 Posts: 2 [Apprentice Seeker]
Hi. My Carminat stops working after updating, with the message "this map does not work on this device" and it does not let me continue. Car SCENIC 2010

Answers

  • VikramKVikramK Posts: 11,917 Moderator
    Hi @jv192021

    Please send me the system information and a screenshot of the contents in the map folder.

    The System Information can be found by following the steps below:

    • Connect your device to the computer, turn it on, and then open TomTom HOME[login]
    • Click on Help > System information
    • Click on Copy

    Click here to message me all this info.

    Thanks
    Vikram
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