Carminat lets work after updating — TomTom Community

Built in car navigation

Carminat lets work after updating

jv192021jv192021 Posts: 2 [Apprentice Seeker]
in Built in car navigation
Hi. My Carminat stops working after updating, with the message "this map does not work on this device" and it does not let me continue. Car SCENIC 2010

Answers

  • VikramKVikramK Posts: 11,917 Moderator
    Hi @jv192021

    Please send me the system information and a screenshot of the contents in the map folder.

    The System Information can be found by following the steps below:

    • Connect your device to the computer, turn it on, and then open TomTom HOME[login]
    • Click on Help > System information
    • Click on Copy

    Click here to message me all this info.

    Thanks
    Vikram
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