kangoo carminat

timmyturner
timmyturner Registered Users Posts: 2
Apprentice Seeker
in Map purchase & installation
hi all I have updated my satnav because of the wnro and decided to purchase a map update so in the e/mail there is no download link is this correct ? has my satnav been updated or have I just wasted my money ? ,

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Answer ✓
    Hi @timmyturner

    Welcome to the community!

    I had a quick look at your account and I see the map you purchased is active on your account.

    Just connect your device/SD card to the computer and open TomTom HOME, the new map should be offered for download.

    Regards
    Vikram :)

Answers

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Answer ✓
    Hi @timmyturner

    Welcome to the community!

    I had a quick look at your account and I see the map you purchased is active on your account.

    Just connect your device/SD card to the computer and open TomTom HOME, the new map should be offered for download.

    Regards
    Vikram :)
  • timmyturner
    timmyturner Registered Users Posts: 2
    Apprentice Seeker
    Hi thanks for your reply but I can't see any download option
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @timmyturner

    Are you following the steps as mentioned on this FAQ:

    https://uk.support.tomtom.com/app/answers/detail/a_id/15231

    And if you still don't see the map available for download then I would recommend that you contact customer service.

    Regards
    Vikram

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