I have a GoLive-1005 Camper edition. Performed update to latest maps and software couple of weeks back. Following update the device was INITIALLY working ok. then within a day, the map stopped moving whilst we were driving (Good view of the sky). No touch screen response at all. Had to force a hard reset to get it to recover (*3 drum beats). Worked for another day or so ok. Then my traffic updates expired. Renewed them with GoLive connected to my MAC (MyDriveConnect-184.108.40.20613 on OSX 10.9.5). Update appeared to work ok. Device worked for a couple of days with traffic updates working then froze again. Did a hard reset and device hangs at welcome screen. Logged a support case. Was advised to perform a boot into recovery mode. Did this (complete with pressing the button 3 times - rather fiddly) then connect to MyDriveConnect. Got the initial "reinstalling software" message (cant remember exactly what it said). This disappeared after about 3 seconds. Device now gets stuck in an endless loop. (1) Blank screen (4 seconds); (2) Welcome screen (2m15s) then back to (1). Left it doing this all night. Support have said my device is broken and not repairable. They have offered my a very poor 20% of price of a new device and not even offered to refund my £60 for traffic updates. I dont believe this really is broken at all. It only became intermittant following latest s/w update and stopped working after the traffic subscription renewal. Anybody got any ideas please.