I do not see a list of available additional maps when I try and install a new map for my Tomtom 620 — TomTom Community

I do not see a list of available additional maps when I try and install a new map for my Tomtom 620

tempestwizztempestwizz Posts: 3 [Neophyte Traveler]
edited April 1 in Maps and Services
I understand you may have to activate the additional map feature for my device somehow. I currently have SE Asia and Australia installed, but will be travelling to europe shortly and would like to access that region.
Grateful if you would take appropriate action.
Response can be sent to [email protected]
my tom-tom 620 is registered under my tom-tom account

VBR Brian Clements


Mod edit: Please don't post private or personal information on a pubic forum. Thanks!

Answers

  • YamFazManYamFazMan Posts: 15,398 Superusers
    Hi
    @tempestwizz

    Hi

    The NAV5 (Wi-Fi) devices like you’re GO 620 normally update using Wi-Fi...
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...


    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    ATB YFM
  • tempestwizztempestwizz Posts: 3 [Neophyte Traveler]
    This didn't answer my question.

    I understand that I should be able to download additional maps via wifi on my 620. I am OK with that.
    The problem is there is no list of available maps to download shown on my Add new map window.
    I believe somehow you need to activate something to allow me to view the list of available maps on the 620 which I can then download via wifi.

    Additionally, I believe I am entitled to lifetime speed camera updates, and traffic conditions also.
    I have a message advising my subscriptions have expired
    Grateful if you would enable that feature also.
    VBR, Brian Clements
  • dhndhn Posts: 33,206 Superusers
    Brian, YamFazMan is a user here just like you and I are. He can't add maps to your account or activate lifetime maps, etc. if indeed they need to be be.

    BUT

    Support can. Call:

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1
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