Please help I have a Go 1005 , i have just paid for a map of Germany but it will not down load becou

kenshev
kenshev Registered Users Posts: 5
Master Explorer
edited December 2021 in Devices using MyDrive Connect
I have just paid for a map of Germany but it will not down load because my unit is now out of date, how do I get a refund back into my account

Answers

  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @kenshev

    Contact Customer Support.
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @kenshev

    Just another thought. Has your !005 got an extra memory slot. Some 1005 units do have them.

    If you have and there is no memory card in it or the card is not big enough to add the further map. A Micro Sd Class 10 card fitted may solve your download problem. 8gb will probably be big enough for the Germany Map. If you have got a Card fitted and your existing map is on it then if you take it out then the unit may not boot up properly as it looks for a map during that process. If you have a map on the external memory do not delete it unless you have a map on the internal memory as well.

    Doug
  • kenshev
    kenshev Registered Users Posts: 5
    Master Explorer
    thanks Dug It do,s not have an external card slot,
    regards ken
  • kenshev
    kenshev Registered Users Posts: 5
    Master Explorer
    Do's any one have Customer Support. please.
  • kenshev
    kenshev Registered Users Posts: 5
    Master Explorer
    thanks to all